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FAQs

Can I refund/ exchange my order?

Yes, you can exchange the size and refund an item in its original method of payment.

How long will it take to receive my order?

Next-day delivery within the UAE.
Delivery to remote UAE areas within 3 days.
Free delivery on all orders.

Can I track my order status?

Yes, you may do it by submitting a request.

Do I get an order confirmation?

Yes, you will be notified once your order has been placed, and you will be receiving your invoice payment along with it.

What should I do if I receive a faulty product?

We would request that you notify us
by sending an email to info@tropicaltwist.com upon receiving your delivery, and we will assist you and make it right straight away.

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