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FAQs
Can I refund/ exchange my order?
Yes, you can exchange the size and refund an item in its original method of payment.
How long will it take to receive my order?
- Next day delivery within the UAE.
- Remote UAE areas within 3 days.
- Free delivery above 500 AED.
Can I track my order status?
Yes, you may do it by submitting a request.
Do I get an order confirmation?
Yes, you will be notified once your order has been placed, and you will be receiving your invoice payment along with it.
What should I do if I receive a faulty product?
We would request that you notify us
by sending an email to info@tropicaltwist.com upon receiving your delivery, and we will assist you and make it right straight away.
